Crypto swap refunds: when they happen and how they work

Common reasons a swap is refunded

• The deposit was below the provider's minimum for that pair.
• A fixed-rate window expired and you declined the new rate.
• The deposit was sent on a different network than the one quoted.
• The provider could not complete the trade because liquidity dried up.
• A compliance review was not completed.

Who processes the refund

Monivo is non-custodial: your deposit goes straight to the provider's address. The provider holds it until it either pays out or returns it. Monivo support can contact the provider for you and track the case, but the provider makes the final decision under its own terms.

What a refund can cost

A refund is sent back as a new blockchain transaction, so a network fee usually applies, and some providers deduct a service fee. You can receive less than you sent. If you add a refund address when creating the swap, the provider can return funds without asking you for one later.

What to send support

• Your Monivo order ID.
• The deposit transaction hash.
• The refund address on the same network you deposited from.
• Any message the order page showed when it stopped.