How to swap crypto safely

Is crypto swapping safe?

Mostly, the risks sit on the sender's side and can be prevented. The common mistakes are:

• Sending on the wrong network.
• Leaving out a required memo or destination tag.
• A mistyped or wrong destination address.
• Sending after a fixed quote has expired.
• Sending from an exchange that batches or delays withdrawals.

Checklist before you send

• The destination address comes from your own wallet and is copied, not typed.
• The network matches on both sides.
• The memo or tag is included where required.
• The amount is within the provider's stated range.
• A refund address is set.
• The fixed-rate window, if you chose one, is still open.

Is Monivo safe?

Monivo is non-custodial: you send directly to the provider's deposit address and your payout goes straight to your wallet. Monivo never holds your funds.

No account is needed to start a crypto-to-crypto swap. Providers may still apply AML, sanctions, fraud or identity checks in some cases, depending on the provider, the transaction and the jurisdiction. Live support is available 24/7.

If something goes wrong

Keep your order ID and the deposit transaction hash. Refunds are handled by the provider that received your deposit, and network fees may apply. Contact support with both details so the case can be followed up with the provider.