Question 1

What is Monivo?

Accepted Answer

Monivo is a non-custodial cryptocurrency exchange. You can swap between 1,250+ assets, or buy and sell with a card, without creating an account.

Question 2

Do I need to register?

Accepted Answer

No. Crypto-to-crypto swaps are completely registration-free. Fiat on-ramps (buy/sell with card) require a one-time KYC check from our payment partner — required by regulation, not by us.

Question 3

How fast is a typical exchange?

Accepted Answer

Most swaps complete in under two minutes once your deposit is confirmed on its source network. Slower chains (BTC, XMR) can take longer if you choose a low fee.

Question 4

Are there any limits?

Accepted Answer

Crypto swaps start from roughly $2 and have no upper limit. Card purchases follow our payment partner's daily / monthly thresholds, shown at quote time.

Question 5

What's the difference between fixed and floating rate?

Accepted Answer

Fixed rate locks the quote at the moment you start the exchange — you know exactly what you'll receive. Floating rate quotes update with the market until your deposit lands, which can be better when prices move in your favour.

Question 6

How does Monivo make money?

Accepted Answer

We charge a small spread that's already baked into the rate you see. There are no hidden network or service fees — what you see is what you get.

Question 7

What happens if my exchange fails?

Accepted Answer

Failed exchanges are refunded to a recovery address you provide at quote time. We never hold your funds: the worst-case is a return-to-sender, never a loss.

Question 8

Why should I trust Monivo?

Accepted Answer

Monivo is a next-generation crypto swap aggregator designed to help users find the best available exchange rates across multiple liquidity providers and exchange partners in real time. Rather than operating as a single exchange, Monivo intelligently routes transactions through trusted providers to secure competitive pricing, fast execution, and seamless swaps. Our platform is built with a strong focus on security, transparency, speed, and user experience. We partner with leading companies across the crypto ecosystem and continuously monitor pricing, liquidity, and network conditions to optimize every transaction. Our dedicated support team is available 24/7 to assist with any questions related to swaps, purchases, or transactions.

Question 9

How do I exchange cryptocurrencies?

Accepted Answer

Monivo makes exchanging cryptocurrencies simple and efficient. Just create an account on Monivo, select the cryptocurrency you want to swap, choose the asset you'd like to receive, and Monivo will automatically search across integrated providers to find the best available rate. Once you confirm the quote, enter your wallet address and complete the transaction. Your swap is then routed through the optimal exchange partner and your cryptocurrency is delivered directly to your wallet — often within minutes.

Question 10

What cryptocurrencies do you support?

Accepted Answer

Monivo supports hundreds of cryptocurrencies and tokens across major blockchain networks. Through our integrated liquidity partners and exchange providers, users can instantly swap, buy, or sell a wide range of digital assets at competitive market rates. As the crypto market evolves, we continuously expand our supported assets and blockchain integrations to ensure users have access to new opportunities and emerging ecosystems. We also support multiple payment methods for crypto purchases, including Visa, Mastercard, Apple Pay, bank transfers, and other locally available payment options depending on your region.

Question 11

How long does it take to receive my cryptocurrency?

Accepted Answer

Most cryptocurrency swaps are completed within approximately 5–30 minutes. However, transaction times may vary depending on blockchain congestion, network confirmation speeds, liquidity availability, and the selected exchange provider. Monivo continuously monitors provider performance and network conditions to help optimize transaction speed whenever possible.

Question 12

How can I contact you?

Accepted Answer

You can reach the Monivo support team 24/7 through live chat directly on the platform. Our support specialists are always available to assist with swap status updates, transaction questions, payment issues, or general inquiries. You can also contact us via email at support@monivo.com.

Question 13

What fees will I pay on a swap?

Accepted Answer

Every swap includes a small platform fee (0.25%, min $0.99) and network fees for both the source and destination chains. The network fee goes to miners or validators, while the platform fee keeps Monivo running. We show a full breakdown before you confirm, and you can reduce costs by choosing a low-fee network like TRON or BNB Chain, or by swapping larger amounts to amortize the fixed fee.

Question 14

How long does a swap take?

Accepted Answer

Most crypto-to-crypto swaps complete in 1–5 minutes once your deposit is confirmed. Bitcoin and Monero can take 10–30 minutes depending on network congestion and the fee you choose. Ethereum L2s like Arbitrum and Optimism often settle in under 60 seconds. You'll see a live timeline after you start the swap.

Question 15

What is slippage and how do I control it?

Accepted Answer

Slippage is the difference between the quoted rate and the actual executed rate, caused by market movement between quote and settlement. On Monivo you can set a max slippage tolerance (0.1%–3%) before confirming. If the rate moves beyond your limit, the swap is paused and you can retry or cancel — your funds are never at risk of unexpected loss.

Question 16

Is my swap safe and non-custodial?

Accepted Answer

Yes. Monivo is fully non-custodial — we never hold your funds in a central wallet. Your deposit goes directly from your wallet to the liquidity provider, and the output is sent straight to your destination address. We use industry-standard encryption, partner with audited liquidity providers, and every transaction is verifiable on-chain.

Question 17

Do I need a specific wallet or KYC to swap?

Accepted Answer

No KYC is required for crypto-to-crypto swaps. You can use any self-custody wallet (MetaMask, Trust Wallet, Ledger, Trezor, etc.) or an exchange withdrawal address. Just make sure the destination wallet supports the exact token and network you selected — sending to the wrong network can result in lost funds.

Question 18

What is an instant crypto exchange?

Accepted Answer

An instant crypto exchange lets you swap one cryptocurrency for another in a single step, without creating an account or depositing into a custodial balance. You enter a pair, get a live quote, send the deposit, and receive the output directly to your wallet — typically in 5–20 minutes.

Question 19

How is an instant exchange different from a centralised exchange?

Accepted Answer

A centralised exchange (Coinbase, Binance, Kraken) requires sign-up, KYC, and a deposit into a custodial balance. An instant exchange is non-custodial: there is no account, no deposit balance, and the service never holds your funds between trades.

Question 20

Are instant crypto exchanges safe?

Accepted Answer

Reputable non-custodial instant exchanges are safer than custodial alternatives in one important way: they never hold your funds, so they can't lose them in a hack or freeze withdrawals. The main user-side risks are mistyping the destination address and sending on the wrong network.

Question 21

How much does an instant crypto swap cost?

Accepted Answer

Instant swaps embed a small spread into the quoted rate (typically 0.3–1%). Network (gas) fees on both the source and destination chain apply separately. Aggregators like Monivo poll multiple providers to compress that spread to the lowest available value at quote time.

Question 22

Do instant crypto exchanges require KYC?

Accepted Answer

Most do not require KYC for standard swap volumes. Very large trades, or trades flagged for AML reasons, may trigger an additional check from the underlying liquidity provider.

Question 23

Is swapping one crypto for another taxable?

Accepted Answer

In most jurisdictions — including the US (IRS), UK (HMRC), Canada (CRA), Australia (ATO), and most EU countries — a crypto-to-crypto swap is a taxable disposal. You realise a capital gain or loss equal to the fair-market value of the asset received minus the cost basis of the asset given up.

Question 24

How is the gain on a crypto swap calculated?

Accepted Answer

Gain = fair-market value of the asset received (in your local fiat at the moment of the swap) minus the cost basis of the asset disposed of (what you originally paid for it, plus any fees). The result is taxed as a capital gain — short-term or long-term depending on how long you held it.

Question 25

What records do I need to keep for crypto swaps?

Accepted Answer

Keep the date and time of each swap, the assets and amounts on both sides, the fiat value of each side at the moment of the swap, any network or service fees, and the wallet addresses involved. A non-custodial aggregator like Monivo shows the quoted rate and the executed amount — save the order confirmation.

Question 26

Are stablecoin-to-stablecoin swaps taxable?

Accepted Answer

Yes — in most jurisdictions, swapping USDT for USDC (or any other stablecoin pair) is still a disposal. The gain or loss is usually negligible because the two assets track the same peg, but it must still be reported.

Question 27

What happens if I swap crypto at a loss?

Accepted Answer

Capital losses generally offset capital gains in the same tax year, and many jurisdictions allow excess losses to carry forward to future years. Specific rules (wash-sale, ring-fencing, allowable losses) vary by country.

Question 28

Does using a non-custodial exchange change my tax obligations?

Accepted Answer

No. The tax obligation attaches to the disposal itself, not to which service performed it. A non-custodial swap is treated the same as a swap on a centralised exchange for capital-gains purposes.

Question 29

What is the cheapest way to swap crypto?

Accepted Answer

A non-custodial aggregator is usually the cheapest option because it compares quotes from many providers and routes your trade to whichever one offers the best output, net of fees. Centralised exchanges add deposit, trading, and withdrawal fees on top, which often makes a single swap more expensive than a direct aggregated route.

Question 30

Do I need an account to swap crypto?

Accepted Answer

No. Non-custodial swap services like Monivo never hold your funds, so no sign-up, no KYC for standard swaps, and no withdrawal limits apply. You only need your source wallet and a destination wallet address.

Question 31

How long does a crypto swap take?

Accepted Answer

Most swaps settle in 5–20 minutes. Total time depends on the source network's confirmation speed (Bitcoin is slower than Solana) and on whether the destination network is congested.

Question 32

What's the difference between a fixed and a floating rate?

Accepted Answer

A fixed rate locks the exchange rate for a short window (typically 10 minutes). A floating rate uses the market rate at the moment your deposit confirms. Fixed rates protect you from adverse moves but cost slightly more; floating rates are cheaper but expose you to short-term volatility.

Question 33

Is swapping crypto safe?

Accepted Answer

Swapping through a reputable non-custodial service is generally safer than depositing to a centralised exchange because your funds are never held by a third party. The main risks are sending to the wrong network, mistyping the destination address, and using unverified providers.

Question 34

Are crypto swaps taxable?

Accepted Answer

In most jurisdictions, yes — a swap is treated as a disposal of one asset and an acquisition of another, which is a taxable event. Check the specific rules in your country and keep records of the rate and date of each swap.

All crypto exchange FAQs

General questions

Exchanging crypto

Swapping crypto

Instant exchanges

Crypto swap taxes

Swapping basics